OxiBet Privacy Policy
At OxiBet, we respect your privacy and are committed to protecting the personal data you share with us when you register, play, deposit or withdraw funds on our platform. This Privacy Policy explains what information we collect, why we collect it, and how we use, store and protect it. By creating an account with Oxibet Casino, you agree to the practices described below.
Information We Collect
We at OxiBet collect several categories of information to operate our services, verify your identity and comply with our licensing obligations under the Anjouan, Union of Comoros gaming authority.
- We gather registration details such as your name, date of birth, email address, phone number and country of residence
- We collect financial information including deposit and withdrawal history, payment method details and, where required for KYC, copies of identification documents
- We track your gaming activity, including games played, wagers placed, bonus participation and loyalty points earned
- We record technical data such as IP address, device type, browser information and login timestamps, which also helps us confirm you are not using a VPN or proxy service, as these are prohibited under our terms
- We may collect correspondence you send us through live chat, email or our Contact Us page
How We Use Your Data
Our Oxibet Casino platform uses your personal data for several legitimate purposes connected to running a safe and compliant gambling service.
- We use your data to verify your identity and age before processing any payout, as required by our KYC procedures
- We use your information to process deposits and withdrawals through Visa, Mastercard, Interac, bank transfer, Bitcoin, Ethereum and Tether
- We use your activity data to manage our Oxibet Loyalty Program, calculate your level, cashback and birthday bonuses
- We use contact details to send service communications, and, where you have opted in, promotional offers such as our welcome bonus, reload offers or free spins
- We use technical data to detect fraud, prevent multiple accounts and confirm that you are not accessing OxiBet from a restricted country
Legal Basis for Processing
We process your information on the basis of contractual necessity, to provide the services you request, legal obligation under our Anjouan licence, and legitimate interest in preventing fraud and ensuring responsible gambling. Where applicable, we also rely on your consent for marketing communications, which you may withdraw at any time.
Sharing Your Information
Here at OxiBet, we do not sell your personal data. However, we may share information with trusted third parties who help us operate our services.
- We share data with payment providers to process your deposits and withdrawals securely
- We share data with identity verification partners during KYC checks, including, where necessary, arranging a verification phone call
- We share information with our game providers, including Pragmatic Play, NetEnt, Play n GO, Evolution and other named studios, strictly as needed to deliver gameplay
- We may disclose data to regulators, including Gaming Services Provider N.V., to whom complaints under our licence are escalated
- We may share information with law enforcement where required by applicable law
Cookies and Tracking
Our OxiBet website uses cookies and similar technologies to remember your preferences, keep you logged in and analyse how our platform is used. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our desktop web, mobile web and PWA app versions.
Data Retention
We retain your personal data for as long as your account remains active and for a further period afterward to meet our legal, regulatory and accounting obligations. If your account becomes dormant, we apply a monthly fee from the twelfth month of inactivity as outlined in our terms, but we continue to retain your data securely during this period. We at OxiBet do not keep data longer than necessary once these obligations have been satisfied.
Data Security
We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our team restricts access to personal information to employees and partners who need it to perform their duties. While we take security seriously, no system is entirely immune to risk, and we encourage you to use a strong password and keep your login credentials confidential.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting them wherever applicable.
- You may request access to the personal data we hold about you
- You may ask us to correct inaccurate or incomplete information
- You may request deletion of your data, subject to our legal retention obligations
- You may object to or restrict certain processing, including marketing communications
- You may request a copy of your data in a portable format
To exercise any of these rights, please contact us at [email protected]. We aim to respond to all verified requests within a reasonable timeframe.
Self-Exclusion and Responsible Gambling
If you wish to self-exclude from Oxibet Casino, you may send a request by email from your registered address, and we will action it within 24 hours. We retain relevant account data during any self-exclusion period to ensure the exclusion is properly enforced across our platform.
Restricted Jurisdictions
Our services are not available to residents of a number of restricted countries, and we process geolocation and IP data specifically to confirm eligibility. Attempting to access OxiBet from a restricted territory using a VPN or similar tool is prohibited, and any account found doing so may be suspended while we verify your actual jurisdiction.
International Data Transfers
As Oxibet Casino is owned and operated by Green Web Design and Development Ltd, registered in Belize, and licensed under the Anjouan, Union of Comoros authority, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are applied whenever such transfers occur.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our OxiBet account after changes are published constitutes your acceptance of the revised policy.
Contact Us
If you have questions about how we handle your personal data, please reach us through our 24/7 live chat, our Contact Us page, or by email at [email protected]. We are here to help with any privacy-related concerns regarding your OxiBet account.